Warranty Policy

 30 Day Money Back Guarantee

Shop now and get a 30 day money back guarantee on all purchases.

To return an item:

1. Find your order number under 'My Orders'  on your Account page here

2. Arrange a return by contacting us.

(Accounts are automatically created from the email used during purchase)

Free Return Shipping for Australian Orders

We offer free return shipping for Australian orders within 30 days of purchase, except for the following items:
1. Outlet store orders
2. Opened face masks and face mask filters
3. Products marked as non-returnable on the product page

If your order does not include these items, you can return it with free shipping, even if you change your mind. Please note that our fair use policy applies (details below).

Exchanges

To exchange a product, please follow these steps:
1. Place and pay for a new order online (contact our team via live chat for a discount coupon if the original purchase was during a sale).
2. Fill out this form to receive a return label.
3. Return your original order for a refund once we receive it.

This method ensures you get the stock you need, as items may sell out while your original order is being returned.

Returns

For Australian orders, we offer free return shipping within 30 days of purchase, excluding:
1. Outlet store orders
2. Opened face masks and face mask filters
3. Products marked as non-returnable on the product page

We aim to make returns easy and generous. Return any eligible item within 30 days, even if you changed your mind. All items must be in perfect ‘as new’ condition—unworn, unused, with all tags attached, and in their original, undamaged packaging. Check all pockets and repackage items neatly. Damaged or worn items will be returned at your expense and will not be refunded.

Refunds will be processed to the original payment method and may take up to 7 business days. If your credit card is canceled, please provide your bank details for the refund.

To obtain a prepaid return label, fill out and create a return via here. We will send you the label within 24-48 business hours.

Returns on Promotions

If your order included a free item during a promotion, it must be returned as well. Failure to return promotional items will result in a deduction from your refund. All items must be in new condition and include their original packaging.

International Returns

International orders can be returned within 45 days, with the same exclusions as Australian orders. Return shipping for international orders is at your expense.

Fair Use Policy

We reserve the right to refuse a return, charge a return fee, or not provide free return shipping if we believe the policy is being abused. This includes:
- Excessive returns: Habitually returning a significant number of items.
- Wardrobing: Wearing or using an item and then returning it.
- Misuse of items: Returning items damaged due to improper care or use.

If we take any of these actions, we will notify you and explain the reason.

MobileTechnica retains absolute discretion regarding any return policy items beyond your Australian consumer rights.

Warranty

Jansen Trading Pty ltd warranty obligations for the product you have just purchased (the "Product") are limited to the terms set forth in this document. Jansen Trading warrants the Product against defects in materials and workmanship for a period one (1) years from the date of original purchase ("Warranty Period") when the Product is purchased through an authorized reseller. If a defect arises and a valid claim is received by Jansen Trading within the Warranty Period, at its option, Jansen Trading will repair the Product or exchange the Product with a functionally equivalent new product. Jansen Trading warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes Jansen property. When a refund is given, the Product becomes Jansen property.