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To return an item:
2. Arrange a return by contacting us here
All items to be returned must adhere to the following conditions in order for a refund/exchange of the returned goods to be processed:
- Items to be returned must include all relevant documents (e.g.warranty certificates, instruction manuals), tags, product accessories and must be returned along with the original packaging and the customer copy/receipt displaying proof of payment within 30 days of the invoiced date.
- All merchandise to be returned must be unused. Any products returned with any sign of damage - original factory seal tampered with or original retail packaging damaged due to mis-handling/mis- use while in the customer’s possession will prohibit refund/exchange of the relevant items.
DOA (Damaged On Arrival)?
In the unlikely event that your item(s) arrives in damaged condition, arrange a return by contacting us here immediately.
A replacement will be sent to you if you are:
A: able to send through the damaged product in question along with a copy of your invoice
B: send a detailed image of the damaged product along with a copy of your invoice via email
All products sent out by Mobile Technica, are checked for quality before being processed. However if for some unforeseeable reason (i.e. the product is discontinued or low in stock etc.), and has visual damage on the packaging, we (Mobile Technica) will notify you via email and see how you would like to proceed.
Jansen Trading Pty ltd warranty obligations for the product you have just purchased (the "Product") are limited to the terms set forth in this document. Jansen Trading warrants the Product against defects in materials and workmanship for a period one (1) years from the date of original purchase ("Warranty Period") when the Product is purchased through an authorized reseller. If a defect arises and a valid claim is received by Jansen Trading within the Warranty Period, at its option, Jansen Trading will repair the Product or exchange the Product with a functionally equivalent new product. Jansen Trading warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes Jansen property. When a refund is given, the Product becomes Jansen property.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.